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FAQs
Who do I contact if I have a problem or I need more information?
Is ASTON VAUXHALL a Financial Services Authority (FSA) approved company?
How do I enquire about a vehicle(s) online?
Why do many of your new car prices include a Finance Deposit Allowance (FDA)?
Do you take part-exchanges?
Do you accept GM Card Points?
Who is the finance provider that ASTON VAUXHALL use?
Who is eligible for finance through ASTON VAUXHALL?
How long can I take a finance agreement over?
Will you do a credit check on me?
How do I apply for finance?
What is a Personal Contract Purchase (PCP) Finance Plan?
If I'm not financing the vehicle through Aston Vauxhall, what are the payment methods available?
Can I choose additional extras on the car I want?
How is my vehicle taxed?
Can I view your vehicles?
Are you open at the weekend?
Do ASTON VAUXHALL comply with the Home Shopping: Distance Selling Regulations and what is my right to cancel?
Is the vehicle mileage reading accurate?
If a vehicle is pre-registered, what does that mean?
If you have a question that has not been answered here, please email your question to internet@astonvauxhall.co.uk
Who do I contact if I have a problem or I need more information? 
If you have a question before buying your vehicle, call the sales department on 01664 650015.
Is Aston Vauxhall a Financial Services Authority (FSA) approved company?
Yes. Please click here to view our Initial Disclosure Document. Introduced on xxx, the new FSA rules will change the way customers buy cars and vans in the future. Among the many advantages of the new regime will be clearer information for consumers about general insurance policies. Consumers will be able to compare insurance policies more easily, with clear information on any significant and unusual exclusion, understand the nature and cost of the policy they are buying and have access to the Financial Ombudsman if they have a complaint and to the Financial Services Compensation Scheme if firms go out of business. Please contact us for more information or visit www.fsa.gov.uk.
How do I enquire about a vehicle(s) online?
To enquire about a vehicle, click on your preferred model to display our stock. Browse through our wide selection of over200 vehicles and add any vehicles you would like more information about by clicking Enquire about this vehicle. Then complete our Enquiry Form and click Send Enquiry.
Why do many of your new car prices include a Finance Deposit Allowance (FDA)?
At ASTON VAUXHALL, we're constantly looking at new ways to ensure our customers always pay the lowest possible price. Sometimes, in addition to our normal discounts off the MRRP, we will also include the FDA saving in the advertised price. The FDA saving is the amount that the Manufacturer will pay towards your finance deposit when you choose to finance on certain Finance plans.
If you didn't want to finance your purchase, but would still like to take advantage of the savings available, we would suggest that you only finance the minimum amount over the minimum term (usually £1500 over 12 months) and pay cash for the rest. By following our suggestion you will be able to significantly reduce the total amount you pay for your new vehicle. Please call us on 01664 650015for more details. Please note that the FDA amount shown cannot normally be used in conjunction with 0% finance offers and the FDA amount varies according to make and model.
Do you take part-exchanges?
Yes. If you are considering part exchanging your current vehicle we are able to provide you with a quote. For an accurate quote please contact one of our Internet Sales Consultants on 01664 650015. If you are Part exchanging your vehicle, due to the new government legislation you must bring us the original V5 registration document and a current MOT certificate (if your vehicle is over 3 years old) together with any service history, book pack, radio code and spare key & locking wheel not keys if available.
It is the customer’s responsibility to advise ASTON VAUXHALL, before a valuation is given, if a part exchange vehicle has been imported or if there is any outstanding finance on the vehicle.
Do you accept GM Card Points?
Yes, we can accept GM Card points against the purchase price of a new Vauxhall, though some exclusions may apply. Please call a member of the team on 01664 650015.
Who is the finance provider that ASTON VAUXHALL use?
ASTON VAUXHALL deal with several finance companies, including but not limited to the following:
Blackhorse, Barclaycard and Vauxhall finance as well as a number of finance brokers.
Who is eligible for finance through ASTON VAUXHALL?
We provide finance for people over 18. Finance at rates published on this web site is available subject to status.
How long can I take a finance agreement over?
The minimum loan period is 12 months and the maximum term we can provide is 5 years.
Will you do a credit check on me?
Yes. As with all other types of finance, in order to qualify our finance providers will have to carry out credit checks with credit reference agencies.
How do I apply for finance?
Contact our Business Manager on01664 650015
What is a Personal Contract Purchase (PCP) Finance Plan?
A PCP allows you to finance a car but at lower monthly repayments than traditional Hire Purchase or Personal Loan. With traditional methods of purchasing a car your payments are based on having to repay the entire cost of the car equally over the period of the agreement. However with PCP you are able to defer a proportion of the cost of the car as a Final Payment which is payable at the end of the agreement. A Guaranteed Future Value (GFV) is set based on the car's estimated value at the end of the agreement, which will be equal to the Final Payment.
If I'm not financing the vehicle through ASTON VAUXHALL, what are the payment methods available?
We require cleared funds on the delivery/collection. We accept payment in the form of credit transfer, debit or credit cards (charges apply according to amount payable), bankers draft, building society cheque, personal cheque and cash (the amount of cash is governed by money laundering regulations.
Can I choose additional extras on the car I want?
All of our cars can be tailored to your exact requirements. If you are ordering a vehicle that we'll be sourcing from the factory, we can order the vehicle in whatever colour you want and with all the available extras you need. Pre-owned and all other new cars can be fitted with all the available dealer fit options. Our consultants will be happy to discuss any questions relating to this 01664 650015
How is my vehicle taxed?
All we require is to see an original certificate of insurance or cover note with your new registration number on it to tax your car. We also need to see an insurance certificate/cover note before a vehicle can be released as per the 'Duty of Care' legislation. We can provide you with a competitively priced insurance quote today. Our consultants will be happy to discuss any questions relating to this on 000000000000. We also provide 7 days free insurance via Vauxhall Phone and Go. This facility is convenient and fast. Please contact our Business Manager for details.
Can I view your vehicles?
All vehicles can be viewed and test driven. To make an appointment call the ASTON VAUXHALL Sales line on 01664 650015
Are you open at the weekend?
Yes. Please click here for our opening hours
Do Aston Vauxhall comply with the Home Shopping: Distance Selling Regulations and what is my right to cancel?
Yes. At ASTON VAUXHALL we believe it is important for all our customers to have all the information on our vehicles and services before, during and after sale, whether bought over the internet or over the phone.
The key features of our compliance to this regulation are that we will supply clear information, including details of the goods/services offered, delivery arrangements, payment details, our details as a supplier, prior information on your right to cancel before you buy and confirmation via email or letter when an order has been made. You, as a consumer, have a cooling-off period of 7 working days from your date of order when you have not visited one of our branches.
Please call us on 01664 650015
Is the vehicle mileage reading accurate?
To protect our customers we have vehicle mileages investigated by Vehicle Mileage Check Ltd (VMC) on a sliding scale according to history, age and mileage. The mileage recorded on any vehicle may still be under investigation. The accuracy of its odometer reading therefore cannot be relied upon and should be disregarded until we can confirm the availability of the VMC report.